At NexaTale, we are committed to providing a seamless and enjoyable experience for our subscribers. Our subscription service is designed to be a continuous access to our interactive novels, and as such, we do not typically offer refunds for subscription fees.
However, we understand that exceptional circumstances may arise. Therefore, we may consider refund requests in the following situations:
If there is a significant technical issue that prevents you from accessing or using the service for an extended period during your subscription, we may offer a refund or extend your subscription period as a form of compensation. The determination of what constitutes a significant technical issue is at the sole discretion of NexaBloom LLC.
If applicable laws or regulations require us to provide a refund, we will do so in accordance with those laws.
To be eligible for a refund under these circumstances, you must contact our support team at [email protected] within 30 days of the issue occurring, providing detailed information about the problem and your subscription details.
Please note that refunds are not guaranteed and are evaluated on a case-by-case basis. We do not offer refunds for changes of mind, dissatisfaction with the content, or for any other reasons not listed above.
Any refund provided will be processed through the original payment method used for the subscription.
For any questions regarding our refund policy, please contact us at [email protected].
This policy is subject to change without notice and is governed by the laws of the State of Wyoming, USA.